Refund policy

Returns & Refunds Policy

We take great care in preparing and delivering every Elata Farm order and want you to be happy with your purchase.

If you are unhappy with your order for any reason, please contact us within 3 days of receiving your order at hello@elata.com.au.

Please include:

• Your name
• A brief description of the issue
• Photos of the product where relevant

We will review your request and, where appropriate, arrange a refund, replacement or other suitable resolution.

As many of our products are fresh, frozen or perishable food products, we are unable to accept returns simply due to a change of mind.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.